📦 Shipping Information
Chavi offers products through partners worldwide, and shipping is handled according to the following standards.
- Shipping Duration: Takes 10–20 business days after payment is completed (may vary slightly depending on the country and customs situation)
- Tracking: A tracking number will be sent to your email after dispatch.
- Shipping Fee: Can be found on the product page.
⚠️ Please understand that shipping delays due to external factors such as customs delays or local circumstances are outside the scope of our responsibility.
🔄 Return Policy
To ensure your satisfaction, we accept returns under the following conditions:
- Return Request Period: Within 7 days of receiving the product
- Return Conditions: Unused, unopened, with tags attached
- Not Returnable: After use, after washing, after removing tags, simple change of mind (due to the nature of international shipping)
↩️ Exchange Policy
- Eligible Reasons for Exchange: Receipt of defective product, incorrect delivery (wrong item sent)
- Exchange Request Period: Within 7 days of receipt
- When exchanging, please inquire via the email below with photos of the product.
📩 Inquiries
Please submit return, exchange, and shipping inquiries via email.
For faster processing, please include your order number, inquiry details, and photos.
📧 Email: djjsowo9@gmail.com